2Chat

This is a guide on what to check when you notice degraded call quality.

What to check when having call quality inconveniences.

Learn about what ports and protocols 2Chat uses for its phone system

Phone system firewall configuration

When using the dialer for some numbers the format may be incorrect.

My dialer is grayed out

Learn how to create and configure a caller ID for making outbound calls

Configure a caller ID for outbound calls

Phone System

How to purchase a virtual number

Learn what documents are required to acquired virtual numbers.

Regulatory documentation for virtual numbers

2Chat provides virtual numbers and due to local regulations, some countries require personal or business registration in order to be enabled.

How to add or update my identity documentation for virtual numbers

Virtual Numbers

Learn how to use 2Chat to create and IVR or call responder

How to create an IVR or Call Flow

Learn how to use 2Chat to route calls based on options

How to configure a phone menu

Use a call flow to send an inbound call to an external number

How to redirect a call to an external number

Learn how to handle incoming calls on your virtual numbers

Call Flows

Find answers and get help from Intercom Support and Community Experts

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