You will need a virtual number to use this feature. To get one, refer to this article.
IVR stands for Interactive Voice Response. In 2Chat we will use IVR or Call Flow interchangeably to refer to this telephony feature.
To setup a new call flow, go to your virtual number configuration page and click on Inbound Call Handling.
By default, the virtual number won't have a call flow and will forward all arriving calls to all agents. You can create a new flow by clicking on Create new call flow.
An interactive flow builder will open, where you can set up actions that will execute when a call arrives.
To add an action, click on the plus button, and connect the components to handle incoming calls based on the configuration you need.
For example, to ring all users in your 2Chat account, you could create a flow that looks like this.
Save the flow, and your virtual number will now answer calls automatically based on the instructions expressed in your new flow.