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Make calls from Eleven Labs to phone numbers

Learn how to have your Eleven Labs agent make outbound calls

Updated yesterday

Requisites:

  1. You will need a phone number or caller-ID to make outbound calls.

  2. Make sure you have enough call credits to call the country or phone number you need.

On Eleven Labs

  • Scroll down to the Outbound Configuration section and:

(A) add us.voip.2chat.io:5090 as SIP server

(B) select TCP as transport.

(C) you will need the configurations given by 2Chat to configure this section. See next section.

On 2Chat

  • Configure the caller and the caller ID to use.

(A) Select the caller user you want to use to log the calls made using Eleven Labs.

(B) Select the default caller-ID to use, in case the one you configured on Eleven Labs is not available or was deleted.

On Eleven Labs

  • Copy the section (C) in the above screenshot, and set up the credentials on Eleven Labs to finish the configuration.

(A) add a SIP header with X-SIP-Trunk as Key, and the value given by 2Chat as the header value.

(B) and (C): copy the credentials given by 2Chat and paste them into Eleven Labs.

  • Make a test call

If you are seeing errors during your outbound calls, check out our troubleshooting guide for Eleven Labs.

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