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Troubleshooting and common errors on Eleven Labs

Learn how to fix common errors seen on Eleven Labs

Updated yesterday

Invalid username or password

max auth retry attempts reached

Make sure you have correctly copied the username and password into Eleven Labs. If you recently rotated your credentials on 2Chat, you will need to update these values on Eleven Labs.

Invalid X-SIP-Trunk value

Unable to make calls with your user and Eleven Labs

Make sure you copied its value correctly.

Integration is disabled

Eleven Labs is configured but disabled

Turn the integration on on 2Chat and save the changes to make it persistent.

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