Requisites:
You will need a phone number ready to receive calls. You can learn how to acquire one here.
A new call flow, or modify an existing one. You can learn how to create a call flow here.
On Eleven Labs
Go to Phone Numbers
Select an existing number (A), or import a new number (B).
For importing a new number, select From SIP trunk
Select a label and your agent's number. You can use the phone number that you acquired on 2Chat, or any other number you have already configured on Eleven Labs.
Save the configuration.
Keep the number in international format (E.164). No spaces between number.
Go back to the list of numbers, and select your new number again, then configure your Eleven Labs agent as the default handler.
On 2Chat
Go to your list of virtual numbers (A), and edit (B) the one you would like to connect to your Eleven Labs agent.
Add a new call flow, or edit an existing one.
Click on the plus button (1), and then select Send to Eleven Labs (2)
Configure the Eleven Labs' agent number you configured in the previous step, and select any of the default SIP URIs Eleven Labs provides.
Connect the new call flow component directly to the trigger component, or build any flow you need based on your use case.
Example 1
This flow will send all incoming calls to your new Eleven Labs agent. You will be able to retrieve the call recording on 2Chat after the call completes.
Example 2
This flow will receive a call and present the caller with an automated recording (IVR) giving them instructions.
If they press
1, they will be redirected to the Eleven Labs agent. If the agent succeeds in taking the call, a WhatsApp group message will be sent to notify of this event. If not, the call will be forwarded to an external number.Any other digits or no digits pressed will send the call to an external number (call forwarding).
