The Message and Wait for Reply component acts basically like the Message component, it sends a message to the customer, but it waits for a reply before executing the next component. This is a great component for asking for important information that can be used later in the flow. You can ask for a customer code, invoice number, tracking code, email, or any other information you require.

You can get the information in the next component using the Last user message (message) variable.

But you can also store the user's reply by adding the name of the captured variable in the Custom Field Name

The custom field can store numbers, texts and emails

You can use it in other components to customize messages, you will find your custom fields at the end of the dynamic fields list