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Synchronize individual WhatsApp chats with Slack
Synchronize individual WhatsApp chats with Slack

Learn how to forward your WhatsApp chats to Slack

Updated over a week ago

If you haven't installed 2Chat on your Slack workspace yet, please do that first.

To synchronize WhatsApp group chats, you can do that by following this tutorial.

After finishing the installation, you can now configure the synchronization using the settings displayed below.

  1. You should see your Slack workspace here.

  2. The list of WhatsApp numbers you connected to 2Chat.

  3. A list of your Slack channels.

  4. Notification language to use when we send push notifications to your workspace. We support English, Spanish, and Portuguese.

  5. The button you can use to add more configurations if you have more WhatsApp numbers that you want to keep in sync with Slack.

Sending individual chats to Slack

To send all chats arriving on the WhatsApp number named RDM, to the Slack channel named #whatsapp-chats, you can do the following:

  • Select your WhatsApp number

  • Select the target Slack channel. If you haven't created the channel yet, check out the next step.

  • If you need to create the channel on Slack first, do that, and then return to this screen and click on Refresh Slack channels. Return to the previous step to select it.

  • Finalize the configuration by clicking on Save Changes.

  • If everything went fine, you should see a message 2Chat sends confirming the link.

Testing the integration

  • You will now start receiving your WhatsApp chats on Slack. You can try it by sending a message to your connected number.

  • To reply to messages, you can use the Reply button or start a thread. Everything you reply inside the thread will be forwarded to WhatsApp. Anything outside the thread will be ignored.

  • Replies in the conversation thread will be forwarded to WhatsApp.

  • And from WhatsApp's point of view, this is what your customer will see on their WhatsApp application after initially sending "This is a test".

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