2Chat

2Chat offers two connection methods for WhatsApp. The best choice depends on your business needs. Please review the differences below to determine which is right for you.

Use this connection if you do not have a Meta Business Account or a WhatsApp Business App account. It connects by scanning a QR code, allowing you to manage communications using a standard WhatsApp Web session. ​

 Be aware that you can always create a Meta Business Account

Use this connection if you have a Meta Business Account or you are using the WhatsApp Business app. 

Initiating Conversations: You must initiate outbound contact using pre-approved message templates. Once a customer replies, you can exchange messages. If the customer messages you first, you can reply freely.

24-Hour Window: After a customer’s last message, you have a 24-hour window to respond. If this window closes, you must send a new message template to re-engage the customer.

- Initiating Conversations: You must initiate outbound contact using pre-approved message templates. Once a customer replies, you can exchange messages. If the customer messages you first, you can reply freely.
- 24-Hour Window: After a customer’s last message, you have a 24-hour window to respond. If this window closes, you must send a new message template to re-engage the customer.

Note: These restrictions are enforced by Meta to prevent spam. In 2Chat we highly recommend to our users the use of WhatsApp Business to reduce the risk of being flag as Spammer or being block by WhatsApp blocking your business operations. 

To run this process, you must have an administrator role in 2Chat. Operators in 2Chat can't create channels.

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Go into the Channels &gt; WhatsApp &gt; New WhatsApp Connection button.

1. Go into the Channels &gt; WhatsApp &gt; New WhatsApp Connection button.

2. The wizard asks "How do you use WhatsApp for your business today?" and shows four cards. If you want the WhatsApp Business API, the first three cards take you to the right path (see <a href="https://help.2chat.io/en/articles/13618924-how-to-connect-whatsapp-business-api-waba-to-2chat">connecting WABA</a> and <a href="https://help.2chat.io/en/articles/15197191-using-whatsapp-business-api-with-the-whatsapp-business-app-coexistence">Coexistence</a>). To connect via QR, or if you're undecided, choose "Not sure — I want to compare".

3. The comparison screen "Compare the ways to connect" shows QR (WhatsApp Web), Coexistence and API without the app side by side — what each one keeps, supports and requires. Click Choose under QR (WhatsApp Web).

4. The comparison screen "Compare the ways to connect" shows QR (WhatsApp Web), Coexistence and API without the app side by side — what each one keeps, supports and requires. Click Choose under QR (WhatsApp Web).

Once in the channel configuration you need to fill the form

Enter the phone number in international format (e.g.: +59598123456)

Enter the name of the channel, this is a name that will appear on your connection list and you can use to identify the connection.

You can enable or disable the import of your contacts in 2Chat by hiting on the option 'Enable contacts importing', this is going to bring all of your WhatsApp contacts into 2Chat, you will be able to see it in the <a href="https://app.2chat.io/contacts" rel="nofollow noopener noreferrer" target="_blank">Contact</a> menu.

After fill the information hit on the button 'Add &amp; Connect'. This will generate a QR code, similar to the image below, that you need to scan to start the whatsapp session.

Scan the code generated with the WhatsApp app on your device

1. Enter the phone number in international format (e.g.: +59598123456)
2. Enter the name of the channel, this is a name that will appear on your connection list and you can use to identify the connection.
3. You can enable or disable the import of your contacts in 2Chat by hiting on the option 'Enable contacts importing', this is going to bring all of your WhatsApp contacts into 2Chat, you will be able to see it in the <a href="https://app.2chat.io/contacts" rel="nofollow noopener noreferrer" target="_blank">Contact</a> menu.
4. After fill the information hit on the button 'Add &amp; Connect'. This will generate a QR code, similar to the image below, that you need to scan to start the whatsapp session.
5. Scan the code generated with the WhatsApp app on your device

6. Your new connection appears in the channel list. The Channel Type column tells the connections apart: a filled WhatsApp icon for QR (app) connections and an outlined one for WhatsApp Business API. The Status column shows Active when the channel is ready, Pending while it finishes connecting, and a Configuration required button when a WhatsApp Business API channel still needs its setup — click it to finish. Use the arrow at the end of the row to open the channel.

Learn to connect your WhatsApp number to 2Chat in minutes

How to create a WhatsApp connection?

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How to create a WhatsApp connection?

1. WhatsApp Web

2. WhatsApp Business API

Steps:

5. Enter the number settings