WhatsApp Coexistence is a Meta feature that allows a business to use the same phone number simultaneously in two channels: the WhatsApp Business App (mobile or desktop) and the WhatsApp Business API (WABA) via 2Chat. Messages sent from either channel are synchronized, so your team can work in 2Chat while the business app remains active on the same number.
How it works
Coexistence is activated through Meta's Embedded Signup flow. During the connection process, instead of migrating your number away from the WhatsApp Business App, Meta authorizes API access while keeping the app active.
The channel will appear as Connected in 2Chat immediately, without requiring manual verification.
How to identify a coexistence channel
Coexistence channels are labeled in the 2Chat channel list. If your channel was connected while the WhatsApp Business App was still active on the same number, it is operating in coexistence mode.
Limitations
WhatsApp calls are not supported on coexistence channels. If you need to use the WhatsApp calling feature through 2Chat, you must fully migrate the number to the WhatsApp Business API by removing it from the WhatsApp Business App first.
If you have any questions please feel free to reach out to support.