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How to create messaging templates

Create templates for fast replies to common questions

Updated over a week ago
  • On the Live Chat, press the / (forward slash) key or click on the slash button on the toolbar to open the templates/snippets section.

  • Search for an existing template or create a new one.

  • For new templates, select a name and a message.

  • Click on the new template to select it and reply with its content pre-filled.

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