2Chat's integration with Zapier will help you connect your WhatsApp conversations with many CRM applications, ticketing systems, payment platforms, etc. To be able to do this you need a Zapier account and after that create a 2Chat connection, for which you must put the API key in this field
If you don't know where to find the API key you can look at this article
The 2Chat integration with Zapier will allow you to use the following events:
Triggers
All of these triggers ask for the 2Chat channel you want to connect to Zapier as a parameter.
WhatsApp Call Received: Start the flow when a WhatsApp call is detected
WhatsApp Message Received: Start the flow when a message is received on the 2Chat channel you are connecting to.
New WhatsApp Message: Starts when messages are sent or received.
Actions:
Send a WhatsApp Media Message: This action allows you to send a WhatsApp message to a phone number in international format and for this it requests:
To Number: Destination number that must be in international format.
From Number: Here you select the channel from which the message will come out
Text Message: This is the message you want to send to the recipient and in which you can use fields from other steps of the flow in Zapier
Check if a Phone Number Has WhatsApp: This action allows you to check if a number has an associated WhatsApp account to avoid errors. It is recommended to add this task before executing any other message sending action. For this it requires the parameters:
From Number: Here you select the channel with which the validation will be done.
Phone Number to Check: Here you add the phone number you want to check
Send a WhatsApp Text Message: Allows you to send a WhatsApp message including an image, video or file. To do this, it is necessary to enter these parameters:
To Number: Destination number that must be in international format.
From Number: Here you select the channel from which the message will come out
Media Public URL: Public link of the file that you want to send to the recipient.
