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How to schedule a WhatsApp message from the Live Chat

Write a message now and let 2Chat send it later, once or on a recurring basis.

From the Live Chat you can write a WhatsApp message now and let 2Chat send it later. You choose the day and the time, and you can also make it repeat.

Schedule a message

  1. Open the conversation in the Live Chat and write your message.

  2. Click the arrow next to the send button.

  3. Choose when to send it:

    • Tomorrow at 9:00

    • Monday at 9:00

    • Custom time: pick the date, the time and the timezone, then click Save.

Below the message box you will see when the message will be sent, next to a View scheduled message link.

Repeat a message

In Custom time, click Recurring Message Configuration and set:

  • Repeat every: how often the message is sent, in days, weeks, months or years.

  • Starting: the date of the first message.

  • Finish: Never, After a number of repetitions, or On a specific date.

Before you save, the dialog shows a summary of when the message will be sent.

See, send now or cancel a scheduled message

The pending messages of a conversation are listed in two places: the View scheduled message link below the message box, and the Scheduled messages section of the contact panel. For each message you can:

  • Click it to see the full text and when it will be sent.

  • Click the send icon to send it right away.

  • Click the trash icon and confirm to cancel it.

When a scheduled message goes out, it shows up in the conversation as Scheduled message by followed by the name of the person who scheduled it.

Schedule a template (WhatsApp Business API)

With a WhatsApp Business API number, a free-form message can only be sent while the 24-hour customer service window is open. If your message will go out after the window closes, schedule a template instead: open the template picker, choose the template and click Schedule send.

Good to know

  • You can schedule messages on WhatsApp numbers: numbers connected with a QR code and WhatsApp Business API numbers.

  • The time follows the timezone selected in the dialog. By default, it is your computer's timezone.

  • Scheduled messages are only sent while your 2Chat subscription is active.

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